20 July / 2pm BST

Unravelling your conversations: How to ensure language is never a barrier to accessing support

Join this Helplines Partnership exclusive member event as language services provider Word360 share their newest innovation, Wordskii Connect, which now enables service users to take control and call your helplines with an interpreter, relieving the burden for your helpline staff.

During this 45-minute webinar, the team will highlight study findings on the impact of enabling service users to make initial contact, including reducing the burden for call-handling staff and ensuring a more cohesive user experience.

What will you learn from this webinar?

  • With 1 in 13 people in the UK speaking a main language other than English, understand what your legal accessibility obligations are and how you can ensure compliance

  • Learn how you can support your non-English speaking service users to give the caller back control and provide a better experience for staff and users

  • Hear customer stories, detailing time and cost saving successes with Wordskii Connect​

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