As a general rule, telephone or video interpreting is most suited to fast response scenarios or emergency appointments. Remember interpreters are only there to facilitate conversations. Face-to-face is the "gold standard" for complex or sensitive appointments. To help you make an informed choice, download our decision chart below to select the right language support service for your patient.

Interpreting Service Decision Chart

You can use on-demand telephone or video interpreting if you have a patient that does not speak English and an interpreter has not been booked for them.

Yes, you can request British Sign Language interpreters. Select the service you need (face to face or video) and select British Sign Language in the Language field when filling in the booking form. Please note that there is a national shortage of BSL interpreters, so choosing a video interpreter means we can widen the pool of interpreters from across the whole UK.

Yes, you can do this through your Wordskii account. Login to your account, click on the 'Add new booking' button then select 'Written Translation'. 

There is a mandatory requirement for all public sector interpreters to have professional qualifications and experience. All of our linguists comply with this prerequisite and are even Enhanced DBS (Security) checked as standard.

We have a decade of experience working in the public sector and allocate our linguists to jobs based on their given experience within the relevant sector such as mental health or working with children.

You can request an interpreter through your Wordskii account. Simply log into your account on www.wordskii.com and select the 'Add new booking' tab in the top right corner, selecting whether you need a face to face, telephone or video interpreter. To access on-demand or pre-booked telephone services call 0203 3226 365 and enter your access details when prompted. Full details can be found in the following guides:

Face to Face Interpreting Guide

Telephone Interpreting Guide

Video Interpreting Guide

Word360 are one of the largest providers of language solutions to Public Services across the UK.

We provide our services in over 350 languages through our proprietary technology solutions, with the focus always on the end users and their needs. 

Our strive for quality has allowed us to win numerous awards at the NHS Excellence in Supply awards including 'Supplier of the Year' and 'Patient Experience of the Year'.

Find out more here: https://www.word360.co.uk/why-us

You can request a Wordskii account at anytime by following these simple steps.

Access to our interpreting services are available 24 hours a day without exception. If you require support outside of our office hours 8am - 5pm, please call our Support Line on 0121 554 1981.